Effective Date: July 13, 2026
Introduction
Welcome to Pinkolly (Pvt) Ltd ("Pinkolly", "we", "our", or "us"). We are committed to protecting your privacy and handling your personal data in a transparent and secure manner.
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit and use our website, www.pinkolly.com (the "Site"), purchase our products, or interact with us online.
We process personal data in accordance with the Personal Data Protection Act No. 9 of 2022 of Sri Lanka and other applicable laws and regulations.
By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
Personal Data
We may collect personal information that you voluntarily provide to us, including:
- Full name
- Email address
- Telephone number
- Billing address
- Shipping address
- Account login details
- Information submitted through contact forms
- Information provided when subscribing to newsletters or promotions
Transaction and Payment Information
When you place an order, payment information may be processed by our authorized payment service providers. Pinkolly does not store complete credit card or debit card details on its servers.
Automatically Collected Information
When you access our Site, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Operating system
- Date and time of access
- Pages visited
- Referral source
- Website usage statistics
How We Use Your Information
We may use your information to:
- Process and fulfill orders
- Deliver products and services
- Create and manage customer accounts
- Respond to inquiries and customer support requests
- Communicate regarding purchases, deliveries, and returns
- Improve website functionality and user experience
- Monitor website performance and security
- Conduct analytics and business reporting
- Send newsletters, promotional offers, and marketing communications where consent has been provided
- Comply with legal and regulatory obligations
- Prevent fraud and unauthorized activities
Legal Basis for Processing Personal Data
We process personal data based on one or more of the following lawful grounds:
- Your consent
- Performance of a contract with you
- Compliance with legal obligations
- Protection of legitimate business interests
- Protection of vital interests where applicable
Cookies and Tracking Technologies
Our Site uses cookies and similar technologies to enhance your browsing experience and improve our services.
Cookies are small text files stored on your device that help us recognize returning visitors and understand how users interact with our website.
We may use cookies for:
- Website functionality and security
- Remembering user preferences
- Shopping cart functionality
- Website analytics and performance monitoring
- Marketing and advertising purposes
Third-party services such as Shopify, payment providers, analytics platforms, and advertising partners may also place cookies on your device.
You may choose to disable cookies through your browser settings. However, certain features of the Site may not function properly if cookies are disabled.
By continuing to use our Site, you consent to the use of cookies in accordance with this Privacy Policy.
Disclosure of Your Information
We may share your information in the following circumstances:
Service Providers
We may share information with trusted third-party service providers that assist us with:
- Payment processing
- Website hosting
- Order fulfillment
- Courier and delivery services
- Customer support
- Marketing services
- Analytics services
Legal Requirements
We may disclose information where required by law, court order, regulatory authority, or governmental request.
Business Transfers
If Pinkolly undergoes a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction.
Marketing Communications
Where permitted by law and with your consent where required, we may send promotional communications. You may unsubscribe at any time.
International Data Transfers
Some of our service providers, including website hosting, e-commerce platforms, payment processors, analytics providers, and email service providers, may process personal data outside Sri Lanka.
Where such transfers occur, we take reasonable steps to ensure that appropriate safeguards are implemented to protect your personal data.
Data Retention
We retain personal information only for as long as necessary to:
- Fulfill the purposes described in this Privacy Policy
- Complete transactions and provide services
- Comply with legal and regulatory requirements
- Resolve disputes
- Enforce our agreements
When personal data is no longer required, it will be securely deleted, anonymized, or destroyed.
Security of Your Information
We implement appropriate administrative, technical, and physical safeguards to protect personal data from unauthorized access, disclosure, alteration, loss, or misuse.
While we strive to protect your information, no electronic transmission or storage system can be guaranteed to be completely secure. Users provide information at their own risk.
Children's Privacy
Pinkolly provides educational products intended for children; however, purchases and interactions involving personal data should be conducted by parents, guardians, or other authorized adults.
We do not knowingly collect personal information directly from children without appropriate parental involvement. If we become aware that personal information has been collected from a child inappropriately, we will take reasonable steps to delete such information.
Parents or guardians who believe a child has provided personal information may contact us using the details below.
Your Data Protection Rights
Subject to applicable laws, including the Personal Data Protection Act No. 9 of 2022, you may have the right to:
- Request access to your personal data
- Request correction of inaccurate or incomplete information
- Request deletion of personal data where applicable
- Withdraw consent where processing is based on consent
- Request restriction of processing in certain circumstances
- Object to certain processing activities
- Request information regarding how your personal data is processed
- Lodge a complaint with the relevant regulatory authority
To exercise any of these rights, please contact us using the details below.
Third-Party Links
Our Site may contain links to external websites. We are not responsible for the privacy practices, content, or security of third-party websites. Users should review the privacy policies of any external websites they visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements, business operations, or website functionality.
The updated version will be published on this page with a revised effective date. We encourage users to review this Privacy Policy periodically.
Contact Us
If you have questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact us:
Pinkolly (Pvt) Ltd
Website: www.pinkolly.com
Email: info.cioent@gmail.com
Phone: +94778048073
Contact Person: AGCP Chathuranga
By using our Site, you acknowledge that you have read and understood this Privacy Policy.
