Shipping & Returns

Shipping Information (Within Sri Lanka Only):

  1. Domestic Shipping:

    • We offer standard shipping across Sri Lanka. Orders are processed within 1-2 business days. Delivery times typically range from 3-5 business days, depending on your location.

  2. Shipping Rates:

    • Shipping fees are based on the weight of the order and the delivery location. The shipping cost will be calculated at checkout before you finalize your purchase.

  3. Order Tracking:

    • Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor your package's journey.

  4. Delivery Issues:

    • If there are any delays or issues with your delivery, please contact our support team at Info.cioent@gmail.com or 0779180314 (WhatsApp), and we will assist you in resolving the matter promptly.

Return Policy for Pinkolly Publication

  1. Return Eligibility:

    • We only accept returns if an error occurred on our side, such as the wrong item being shipped or a product arriving damaged.
    • Returns are accepted within 15 days of the purchase date.
    • Items must be in their original condition, unused, and in their original packaging to qualify for a return.

  2. Non-Returnable Items:

    • Digital products (eBooks, audiobooks)
    • Sale items or items purchased during special promotions
    • Gift cards

  3. How to Initiate a Return:

    • To initiate a return, please send us a message on 0779180314 (WhatsApp) with your order number and the reason for the return.
    • Once your return is approved, we will inform you to hand over the item to the courier service.

  4. Refund Process:

    • Once we receive your return and inspect the item, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note that the refund amount will exclude any shipping charges incurred during the initial purchase.

  5. Damaged or Incorrect Items:

    • If you receive a damaged or incorrect item, please contact us immediately at 0779180314 (WhatsApp). We will arrange a replacement or a refund, covering all return shipping costs.

Co-Founder & Author — Ishara Patterson

Meet Ishara Patterson, the Co-Founder and lead Author of Pinkolly Publications. With a deep passion for early childhood education, Ishara brings together creativity, academic excellence, and professional expertise to create engaging learning experiences for young minds.

A graduate of the University of Kelaniya, Ishara holds a Master’s degree from the University Canada West. She is also a Passed Finalist in Chartered Accountancy and a qualified AAT professional, combining analytical precision with her love for education and storytelling.

Inspired by her own research and experiences, Ishara founded Pinkolly Publications with the vision of nurturing a lifelong love of learning through fun, educational, and high-quality activity books for preschoolers. Her goal is to make early learning both meaningful and enjoyable — helping children explore their creativity while developing essential skills.

Under her leadership, Pinkolly Publications continues to grow as a trusted resource for parents, educators, and caregivers who believe in the power of early education. Ishara’s dedication and insight shine through in every book she authors, reflecting her commitment to making learning a joyful adventure.

Co-Founder & Designer — Chinthaka Prasanna

Chinthaka Prasanna is the creative force behind many of the engaging and educational titles at Pinkolly Publications. As Co-Founder and Lead Designer, Chinthaka brings a unique blend of artistic vision, child-centered design, and a deep understanding of early childhood development to every book he creates.

With a strong background in illustration, visual storytelling, and early education principles, Chinthaka is dedicated to crafting activity books that not only capture children's imaginations but also support their growth and learning. His work is guided by a passion for nurturing creativity, curiosity, and confidence in young minds.

At Pinkolly Publications, Chinthaka leads the design and content development process, ensuring every page is thoughtfully created to inspire joyful learning. His goal is to make learning an exciting journey for every child, and his books reflect that mission—colorful, fun, interactive, and educational.

Whether he’s designing a new sticker book, developing a preschool puzzle activity, or creating characters that children love, Chinthaka remains committed to producing high-quality resources that parents, educators, and children can trust and enjoy.